Work under GM to to ensure maximize operational efficiency. Analyze performance and efficiency via various company data platforms.Work under direction of General Manager to optimize and grow the Access Center trainer and training team. Work collaboratively with department supervisors to help drive company KPI’s and OKR’s.In addition to managing the day-to-day operations of the Patient Concierge team, the supervisor serves as a liaison, integrating the department’s services in support of the Clinical services teams while delivering high standards and efficient service to meet and exceed the needs of the business.Facilitate management of patient waitlists.Manage provider pages and delegate accordingly.Work with the clinical team to maximize scheduling strategy.Manage the patient concierge processes and workflows to ensure optimal efficiency and productivity, as well as high patient conversions and retention.Emphasis is placed on providing exceptional service and continuous improvement in operations while growing, training and scaling a team in a rapid growth environment.Strong organizational skills and attention to detail are necessary to ensure efficient operations.Provide frequent and candid feedback in addition to regular performance evaluations.Develops, motivates, and coaches team members. Be a team builder with excellent interpersonal and communication skills.To accomplish this vision, the Patient Engagement Supervisor must: Our mission is to make mental health services available to anyone no matter where they are via delivering those services directly into their home via telehealth.

The ideal candidate will have experience managing a diverse team, partnering with clinical supervisors, technology leads, human resources, and operations leadership while building and engaging teams to deliver the highest quality services to our patients. Through telehealth services we are able to reach those in need who may not have access to treatment in an office setting.Īre you an innovative leader passionate about patient services who wants to make a difference? If so, Brave Health is looking for a proven leader to help us grow and maximize our Call Center and Access Center Operations for our Patient Concierge Team. Brave Health utilizes the power of technology to expand access to high quality mental health and substance use disorder treatment.

Brave health orlando